Deliveries
Deliveries are possible in mainland France, Belgium, Germany, Luxembourg, Netherlands, Austria, Denmark, Finland, Greece, Ireland, Italy, Portugal, Spain and Sweden.
We offer the following types of deliveries:
- Delivery to a Relay Point via Mondial Relay: from €3.95
- Standard Delivery via Colissimo: €6.95
- Express Delivery (in Metropolitan France only) via Chrono 13 (Chronopost): €13.95
- Delivery to an Express Relay Point (in mainland France only) via Chrono Relai (Chronopost): €7.95
Orders are processed Tuesday through Saturday.
We also offer Click&Collect.
From Tuesday to Saturday, your order will be ready two hours after validation at our shop at 50b rue de Douai in Paris 9th .
Damaged products, errors and complaints
It is necessary to check upon receipt of your Hersée package that it is indeed the correct order and that the products have not been damaged during transport.
If there is a problem with your package, please contact us in advance by email at the following address: bonjour@chez-hersee.fr .
Returns
After receiving your package, you have 14 days to change your mind about your online purchases.
In order to make a refund or credit, it is necessary to contact us by email at the following address bonjour@chez-hersee.fr in order to validate the procedure.
The product must be in the same conditions as when it was received and in its original packaging.
Also, you must indicate on a piece of paper in the package your first and last name and your order number so that we can process your return.
Upon receipt, our team will inspect the package and will contact you to confirm the acceptance or rejection of your refund request.
If your request has been approved, we will issue a credit or refund you, depending on your choice, within 7 days.
Returns are the responsibility of the customer.
Returns are possible directly to our shop at 50B rue de Douai in Paris 9th.
Order not collected at relay point
The customer is notified by email of the availability of the package at the relay point.
The packages are available to the recipient for a period of 7 to 14 days (depending on the relay point and the carrier).
Packages not collected at the end of this period are returned to Hersée.
The return of the order due to non-collection thereof by the customer results in the cancellation and reimbursement of the order, excluding shipping costs.
If shipping costs were offered, the amounts retained will be:
Colissimo: €6.90
Chrono Relay: €6.90
Chronopost: €9.90
A flat rate for return costs will also be deducted from the amount refunded to the customer.
This amount retained will be the same as for the shipping costs.
